At Jewar Jewellers Durg ("we", "us", "our"), protecting the privacy and security of our customer's personal data is of utmost importance. This Privacy Policy details how we collect, use, store, and safeguard the information you provide when using our website, requesting VIP appointments, or interacting with our brand.
1. Information We Collect
We collect personal information directly from you when you interact with our platform. This includes:
- Contact Details: Your Name, Phone Number, Email Address, and physical address provided during consultation bookings or contact inquiries.
- Preferences: Information regarding the specific jewelry categories, custom design requests, or consultation dates you schedule.
- Digital Identifiers: Minimal usage details and navigation patterns via analytical cookies to improve website loading speeds and responsiveness.
2. How We Use Your Information
We process your personal data under strict privacy standards. Specifically, we use your phone number and email address for:
- Scheduling, confirming, and managing your VIP/Bridal consultations.
- Sending you relevant transaction reminders, account updates, or essential announcements.
- Contacting you through phone calls, IVR and RCS messaging to inform you of promotional deals, new collections, or updates to our platform, subject to your explicit consent.
- Answering inquiries sent via our contact and WhatsApp interfaces.
3. Data Sharing Policy
We have a strict **no-sharing policy**. We do not sell, trade, rent, or lease your personal information, specifically your phone number, to third-party marketing companies, advertisers, or affiliate platforms. Your data is accessed exclusively by authorized staff of Jewar Jewellers Durg to complete store activities and provide services.
4. Data Security & Storage
We utilize industry-standard physical, electronic, and administrative security measures to prevent unauthorized access, modification, or exposure of your personal contact records. Booking inputs are encrypted during transmission and stored on secure database systems.
5. Your Rights and Opt-Out Options
You maintain full control over how we communicate with you:
- Marketing Opt-out: You may opt out of receiving promotional SMS, RCS, or voice calls at any time by contacting our support team or using the unsubscribe/stop options in the messages.
- Essential Updates: Opting out of promotional messages will not impact transactional notifications (e.g. appointment confirmations or custom order progress alerts) necessary to complete your store requests.
- Access & Correction: You can request a copy of the data we store or request to delete your records by contacting us.
6. Cookies Policy
Our website utilizes cookies solely to customize layout settings and optimize load performance. You can choose to disable cookies through your web browser preferences; however, some visual layouts might experience slower load times.
7. Contact Us
For any queries regarding this Privacy Policy, please reach out to us:
- Email: JEWARJEWELLERSDURG@GMAIL.COM
- Phone: 9522914999
- Address: JEWAR, Near State Bank of India, Main Branch, Ganjpara, Durg, Chhattisgarh – 491001